General
Thank you for visiting BuildSync’s website located at www.buildsync.ai. We, at BuildSync, prioritize your data privacy and security. This Privacy Policy explains what information we might collect from you when you visit our website or use our services. We are committed to protecting the privacy of our website visitors as well as our service users. This Privacy Policy identifies the information that BuildSync may collect about you through our website or services and describes how BuildSync uses and protects such information. It also describes the choices available to you regarding our use of your personal data, and how you can access and update this information. We emphasize that the information collected through our service is limited to the purpose of providing the services for which you have engaged BuildSync.
YOUR ACCESS TO AND USE OF THE BUILDSYNC WEBSITE AND SERVICES ARE SUBJECT TO YOUR AGREEMENT WITH THE TERMS OF SERVICE, WHICH CAN BE FOUND AT WWW.BUILDSYNC.AI, AND THIS PRIVACY POLICY. IF YOU DO NOT AGREE TO THE TERMS OF SERVICE OR THIS PRIVACY POLICY, PLEASE REFRAIN FROM USING THE BUILDSYNC WEBSITE AND ITS SERVICES.
What Information Is Collected
You may visit our website anonymously and learn about BuildSync’s services. We collect personal data about you through the website only if you voluntarily provide it to us. This includes:
• Contact Information: Name, email address, phone number, and company address. This information is typically collected when you use an online registration form to create an account, submit a reseller inquiry, or request additional information about our services.
• Account Information: Username and password required when you create an account for the use of BuildSync services.
• Payment Information: Credit card details, billing address, and other payment-related data collected when you purchase a service from us. This information is used for billing purposes and to fill your orders.
• Usage Data: Information about how and what functionality you are using, pages visited, and IP addresses. This data is collected via Google Analytics and is currently used solely for internal metrics.
• Location Data: Data regarding where you are based, which may be collected to tailor our services to you.
• Device Information: Information about the type of device you use, collected via Google Analytics. Like usage data, it is not used beyond internal metrics.
• Communication Records: Any communication between BuildSync and our users, including emails, in-app chat support, and feature requests. This includes communication through the app, and other methods such as Email/Chat Support.
• Integration with Procore: We collect data via API integrations with other software, including Procore.
When you access our website, we automatically collect certain technical information such as the type of device you use, system and performance information, operating system version, Internet Protocol (IP) addresses, User Agent type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. Additionally, we might identify: a) the website through which you arrived at our website, b) the search engine or paid social media through which a search brought you to our website, and c) the demographics associated with returning visitors or visitors whose companies are customers of BuildSync, which allows us to customize messages and offerings.
Please understand that BuildSync hosts its website in the United States, so if you are providing BuildSync with any personal data, you are consenting to that data being collected and processed in the United States in accordance with the terms of this Privacy Policy.
Use of Information
BuildSync Users:
We utilize your contact details and unique identifiers, like your username and password, to grant you access to the BuildSync service and to contact you as needed. We may also use any information you have provided as reasonably necessary to administer or provide customer support for the website and the BuildSync service. We use the information submitted by you to send you correspondence and other information that may interest you and to respond to your correspondence. If, for any reason, you would like to be removed from our email list, you can send us an email at privacy@buildsync.ai or follow the unsubscribe information contained in each of the emails you receive.
Upon receiving your personal data, we will send a welcome email to confirm your username and password. We will also communicate with you in response to your inquiries, to provide the services you request, to manage your account, and to help us improve our customer support and overall service to you. We will communicate with you by email or telephone or by text message and will make reasonable efforts to accommodate your communication channel preference. We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email and/or text message. You may not opt out of these key communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account. If you wish to subscribe to our monthly newsletter, we will use your name and email address to send the newsletter to you. Our newsletters contain valuable information such as updates and enhancements to our services. Out of respect for your privacy, we provide you a way to unsubscribe through the unsubscribe instructions contained in the emails you receive, or you may contact us at privacy@buildsync.ai.
Finally, if you use the BuildSync service, we will store the data you upload onto our servers. All your data is encrypted at rest. If you are an Admin User with administrator capabilities, you may manage the Address Book, which includes inputting other Power Users' and Standard Users' first names, last names, and email addresses. You, as a regular Power User, may manage the Address Book that includes inputting Standard Users' first names, last names, and email addresses. Email communications resulting from the management of the Address Book is limited to the initial setup of Power User and Standard User accounts. As BuildSync does not access your account, you alone bear the responsibility for the accuracy, quality, integrity, legality, reliability, appropriateness, and copyright of all data you upload to your account. Furthermore, BuildSync shall not be responsible or liable for your deletion, correction, or failure to store any data.
Non-Users:
If we have your personal data in our systems and you are identified as a potential customer, we may occasionally send you communications about our services that could be of interest to you. We respect your privacy and offer you the option to unsubscribe from these communications. You can do this by following the unsubscribe instructions provided in each email, or by contacting us directly at privacy@buildsync.ai.
Sharing of User Data
We may share your personal data with specific third-party vendors (e.g., data storage facilities, payment processors, CRM solution providers, email service providers) as part of our services. These vendors are not permitted to use your data for other purposes. Any data transfers are governed by our service agreements with our Customers. For any related queries, please contact the Customer managing your account. Additionally:
1. We may send email communications to selected groups of BuildSync users on behalf of our company and on behalf of other businesses in whose products, services, and/or enhancements thereto such users may have an interest; but we will not initiate the disclosure of any personal data to such businesses. We will also include in each such email instructions as to how our users can permanently opt out of receiving any such future emails. In addition, you may contact us at privacy@buildsync.ai to request that your information no longer be used in this manner.
2. In certain situations, BuildSync may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. We also reserve the right to disclose your personally identifiable information if we reasonably believe we are required to do so by law, regulation, or other government authority and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our website.
3. We may disclose your personal data if there is a transfer, sale, or corporate reorganization of all or a significant portion of BuildSync's assets or stock related to this Privacy Policy. In such cases, we may need to transfer your data to the successor entity. Any changes in ownership or data use will be communicated to you via email or a prominent notice on our website, along with any choices you may have concerning your data.
If you are not a user of our services and your personal data was acquired through our marketing activities, we might share your personal data with third parties in an effort to engage in communications with you. We will also include in each communication via email instructions as to how you can permanently opt-out of receiving any such future emails and the sharing of such information. In addition, you may contact us at privacy@buildsync.ai to request that your information no longer be used or shared.
AI and Privacy Considerations
BuildSync leverages AI technologies to enhance service delivery and improve user experience. While AI offers significant benefits, it also presents unique privacy considerations:
1. Data Processing: AI systems may process large volumes of data to identify patterns and optimize services. We ensure that this data processing complies with applicable privacy laws and is aligned with our commitment to data protection.
2. Bias and Fairness: Our AI models are designed to be fair and unbiased. We continuously monitor and adjust our algorithms to mitigate any potential biases in their outputs.
3. Transparency: We strive to maintain transparency in how AI technologies influence our data collection and processing activities. Users are encouraged to contact us for more information on how AI impacts their personal data.
4. Security Risks: While AI aids in enhancing security, it also requires robust safeguards to prevent unauthorized access and misuse. We employ advanced security measures to protect against potential AI-related vulnerabilities.
5. User Control: Users have the right to understand how AI affects their data. We provide mechanisms for users to manage their data preferences and opt-out of certain AI-driven processes where applicable.
By incorporating AI into our services, BuildSync remains committed to upholding the highest standards of privacy and data protection.
Updating Your Information
Users of BuildSync Services:
BuildSync collects information under the direction of its Customers and has no direct relationship with Customer users (other than administrators) whose personal data it processes. A Customer user who seeks access to data, who seeks to correct, amend, delete inaccurate data, or withdraw consent to further contact should direct his/her query to BuildSync’s Customer (the data controller). If the Customer requests BuildSync to remove the data because they are unable to do so, we will respond to its request within a reasonable time.
You have the ability to update any of your personal data previously submitted to BuildSync within the Account Settings section of your account when logged in.
We will retain your personal data used in processing on behalf of Customers for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Non-users:
For non-users of BuildSync’s services, upon request, BuildSync will provide you with information about whether we hold, or process on behalf of a third party, any of your personal data. If you would like to access your personal data in order to correct, update, or delete it, you may contact us directly at privacy@buildsync.ai. Requests for access will be responded to within a reasonable timeframe.
Blog/Testimonials
When you contribute to a blog or submit a testimonial on our website, please be informed that your personal data could be accessible to, and used by, other users of these platforms, potentially leading to unsolicited messages. For testimonials, we always secure the individual's consent before posting their name and photograph. We do not assume responsibility for the personal data you decide to share on these platforms. If you wish to delete your personal data displayed on public pages of our website, kindly reach out to us at privacy@buildsync.ai.
A Special Note about Children
Our website and services are not designed for, nor do we knowingly collect personal data from, children under the age of 13. We strongly encourage parents or guardians to monitor their child's online activities and ensure their privacy is protected on all platforms.
Log Files
As is true of most websites, we gather certain information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, User Agent type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
We use this information to analyze trends, to administer the site, to track users' movements around the site and to gather demographic information about our user base as a whole.
We use third-party tracking services that use cookies and advertising IDs to track non-personal data about visitors to our site in the aggregate. Information tracked includes the search engine used by a visitor, keyword input by a visitor, location, gender, age, aggregated categories of interest and search campaign associated with a visitor. The information is captured for marketing and Customer segmentation purposes.
Tracking Technologies
BuildSync and its partners use cookies or similar technologies to analyze trends, administer the website, track users’ movements around the website, and to gather demographic information about our user base as a whole. You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on our website or service.
Contextual and Behavioral Targeting / Re-Targeting
We partner with a third party to either display advertising on our website or to manage our advertising on other sites. Our third-party partner may use technologies such as cookies to gather information about your activities on our website and other sites in order to provide you with advertising based upon your browsing activities and interests. If you wish not to have this information used for the purpose of serving you interest-based ads, you may opt out by contacting us at privacy@buildsync.ai. Please note this does not opt you out of being served ads. You will continue to receive generic ads.
Mobile Analytics
We use mobile analytics software to allow us to better understand the functionality of our Mobile Software on your phone. This software may record information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded from. When you download and use our Services, we automatically collect information on the type of device you use and operating system version.
Links to Third Party Websites
We may place from time-to-time links on our website to one or more websites for our affiliates. Some affiliates may collect personal data when you access their links or when you indicate you would like to participate in a special offer. When you click on a link to a third-party website from our website, your activity and use on the linked website is governed by that website's policies, not by those of BuildSync. We encourage you to visit their websites and review their privacy and user policies, as this Privacy Policy does not apply to such third-party websites.
Security Measures
The security of your personal data is important to us. When you enter sensitive information (such as credit card numbers) on our registration or order forms, we use reasonable security measures to protect that data. This includes employing data encryption such as Server-Side Encryption for data at rest and SSL/TLS for data transmission to ensure secure communication over the network. We offer you two-step verification when you access your account. Consistent with legal requirements and the demands of BuildSync’s high standards for service security, our website and services employ procedural and technological measures such as Identity and Access Management, bucket policy access controls, and storing all servers in Virtual Private Clouds (VPC) with additional security groups controlling inbound/outbound traffic.
We also use a Content Delivery Network (CDN) to cache and deliver content securely and separately from the original resources and maintain data logging to monitor resource utilization. These measures are reasonably designed to protect your personal data and other data from loss, misuse, or unauthorized access, disclosure, alteration, or destruction, including using secure servers for data storage.
We follow generally accepted standards and best practices to protect the personal data submitted to us, both during transmission and once we receive it. If you have any questions about security on our website, you can contact us at privacy@buildsync.ai.
Social Media Features and Widgets
Our Web site includes Social Media Features, such as the Facebook Like button and Widgets, such as the Share this button or interactive mini programs that run on our site. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Web site. Your interactions with these features are governed by the privacy policy of the company providing it.
California Consumer Privacy Act (“CCPA”) and California Privacy Rights Act of 2020 (“CPRA)
While BuildSync is currently exempt from the requirements of the CCPA and CPRA, we remain committed to ensuring the privacy and protection of personal data. We voluntarily adopt many of the principles outlined in these privacy laws to ensure transparency and trust with our users and non-users alike.
Although not legally required by CCPA and CPRA, we practice the following to protect your personal data:
• Data Handling: We do not actively collect, sell, or share sensitive personal data. Users can upload information to our services at their discretion and manage it, as necessary.
• Limited Data Sharing: Should we share personal data with contractors or service providers, we ensure it is for specified business purposes and maintain agreements to uphold high privacy standards.
• Voluntary Privacy Commitments: Although not mandated by law, we voluntarily offer transparency about our data collection and use practices.
• Data Minimization and Security: We strive to keep personal data only for necessary business purposes and employ robust security measures to protect it from unauthorized access.
Even though BuildSync is exempt from CCPA and CPRA, California residents may still have certain rights under other applicable privacy laws or regulations. These rights may include:
• Right to Access: You may have the right to request information about the data we collect and how it is used.
• Right to Deletion: You may request the deletion of personal data we have collected about you, subject to our legitimate business needs.
• Right to Correction: You may have the right to request corrections to any inaccurate personal data we hold.
• Right to Non-Discrimination: We ensure that exercising your privacy rights does not result in any form of discrimination.
Please note that while these measures align with CCPA and CPRA principles, BuildSync is not subject to their legal obligations. We continue to evaluate our privacy practices to maintain a high standard of data protection.
Other Jurisdiction- Specific Privacy Rights
In addition to the rights provided under California law, residents of certain states and regions may have additional rights regarding their Personal Data. Specifically:
• Nevada: Nevada residents have the right to opt-out of the sale of certain personal information that a website has collected about them.
• Virginia: The Virginia Consumer Data Protection Act (VCDPA) grants Virginia residents rights similar to those in California, including the right to access, correct, delete, and obtain a copy of their Personal Data, as well as the right to opt-out of the processing of Personal Data for purposes of targeted advertising, the sale of Personal Data, or profiling in furtherance of decisions that produce legal or similarly significant effects concerning the individual.
• Colorado: The Colorado Privacy Act (CPA) provides Colorado residents with rights similar to those of Virginia and California, including the right to access, correct, delete, and obtain a copy of Personal Data, and the right to opt-out of the processing of Personal Data for targeted advertising, the sale of Personal Data, or profiling.
• European Union (EU): Residents of the EU are protected under the General Data Protection Regulation (GDPR), which grants them several rights with respect to their Personal Data, including the right to be informed about the collection and use of their Personal Data, the right to access their Personal Data, the right to rectification, the right to erasure ('right to be forgotten'), the right to restrict processing, the right to data portability, the right to object, and rights in relation to automated decision making and profiling.
• Canada Residents: Under certain circumstances, Canadian residents visiting our website or using our services may have rights under the Personal Information Protection and Electronic Documents Act (“PIPEDA”) in relation to their personal information. While BuildSync complies with other privacy legislation, which often encompasses principles similar to those in PIPEDA, BuildSync has identified provisions below highlighting Canadian residents' rights under PIPEDA.
In accordance with PIPEDA, Canadian residents are entitled to certain rights regarding their personal information, including:
1. The right to be informed of the collection and use of their personal data.
2. The right to access personal information held by BuildSync.
3. The right to request the correction of inaccurate or incomplete personal information.
4. The right to withdraw consent for the use or disclosure of personal information, subject to legal or contractual restrictions and reasonable notice.
5. The right to expect BuildSync to protect personal information through adequate security measures.
6. The right to lodge a complaint with the Privacy Commissioner of Canada if they believe BuildSync has not managed their personal information in accordance with PIPEDA.
BuildSync commits to adhering to the principles laid out in PIPEDA and ensuring that personal information of Canadian residents is treated with respect and safeguarded appropriately. We will collect, use, and disclose personal information in a manner consistent with our established privacy practices and PIPEDA's requirements.
Policy Changes
Given the fast-paced changes on the Internet, BuildSync might have to periodically update this Privacy Policy. In such cases, BuildSync will post the revised policy on this platform. We maintain the right to alter this Privacy Policy whenever necessary, so we encourage you to review it regularly. Should we make significant alterations to this policy, you will be notified either on this page, through email, or via a notice on our home page before the changes take effect.
Questions
If you have any questions related to this Privacy Policy please contact us at: privacy@buildsync.ai
Last Updated October 1, 2024
